Barn Owl Bothy

CONDITIONS OF USE
Welcome to our online store! Barn Owl Bothy and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Please note we have endeavoured to ensure the accuracy of all information on our site. The prices payable for the Products that you order are clearly set out on our shop. All prices are quoted inclusive of any VAT payable unless otherwise stated. The price of the Products does not include the delivery charge which will be charged at the rates applicable at the shopping cart when you place your order. so Delivery Charges under legal stuff.

Items described as ‘Sterling silver and 925 sold at Barn Owl Bothy -Sterling silver products and findings below 7.78g do not need to be hallmarked in the UK. Although most of Barn Owl Bothy produce are often stamped 925. Our artisans buy their findings from reputable UK companies and silver weight  of their products is less than 7.78g."UK law requires any sterling silver product over 7.78 grams in weight to be hallmarked by one of the four UK independent Assay Offices. A hallmark is not be to confused with a manufacturers '925' stamp."

SECURITY POLICY

We , at Barn Owl Bothy take online security very seriously so please feel 100% confident when shopping with us.
We always use industry-standard encryption technologies to ensure the security of customer data when transferring and receiving customer data exchanged with our site server. We never store any sensitive details on our servers. All other data transfer is conducted through a secure phone line. Payment is through a SSL certified link.
Please do not hesitate to contact us if you have any queries prior to ordering.

PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit Barn Owl Bothy or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Barn Owl Bothy or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Barn Owl Bothy, with copyright authorship for this collection by Barn Owl Bothy, and protected by international copyright laws.

TRADE MARKS
Barn Owl Bothy’s trademarks and trade dress may not be used in connection with any product or service that is not Barn Owl Bothy’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Barn Owl Bothy. All other trademarks not owned by Barn Owl Bothy or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Barn Owl Bothy or its subsidiaries.

LICENSE AND SITE ACCESS
Barn Owl Bothy grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Barn Owl Bothy. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Barn Owl Bothy. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Barn Owl Bothy and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilising Barn Owl Bothy’s name or trademarks without the express written consent of Barn Owl Bothy. Any unauthorised use terminates the permission or license granted by Barn Owl Bothy. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Barn Owl Bothy so long as the link does not portray Barn Owl Bothy, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Barn Owl Bothy logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Barn Owl Bothy and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Barn Owl Bothy reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Barn Owl Bothy and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Barn Owl Bothy and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Barn Owl Bothy or its associates for all claims resulting from content you supply. Barn Owl Bothy has the right but not the obligation to monitor and edit or remove any activity or content. Barn Owl Bothy takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from Barn Owl Bothy are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
Please note we have endeavoured to ensure the accuracy of all information on our site. The prices payable for the Products that you order are clearly set out on our shop. All prices are quoted inclusive of any VAT payable unless otherwise stated. The price of the Products does not include the delivery charge which will be charged at the rates applicable at the shopping cart when you place your order. so Delivery Charges under legal stuff.

Items described as ‘Sterling silver and 925 sold at Barn Owl Bothy -Sterling silver products and findings below 7.78g do not need to be hallmarked in the UK. Although most of Barn Owl Bothy produce are often stamped 925. Our artisans buy their findings from reputable UK companies and silver weight  of their products is less than 7.78g."UK law requires any sterling silver product over 7.78 grams in weight to be hallmarked by one of the four UK independent Assay Offices. A hallmark is not be to confused with a manufacturers '925' stamp."

APPLICABLE LAW
By visiting Barn Owl Bothy, you agree that the laws of the state of Scotland, United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Barn Owl Bothy or its associates.

DISPUTES
Any dispute relating in any way to your visit to Barn Owl Bothy or to products you purchase through Barn Owl Bothy shall be submitted to confidential arbitration in Scotland, United Kingdom, except that, to the extent you have in any manner violated or threatened to violate Barn Owl Bothy’s intellectual property rights, Barn Owl Bothy may seek injunctive or other appropriate relief in any court of Scotland, United Kingdom, and you consent to exclusive jurisdiction and venue in such courts.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Barn Owl Bothy. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us in the first instance Enquiries@barnowlbothy.com


QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: enquiries@barnowlbothy.com

Barn Owl Bothy is a sole trader , Janice Bannister ,trading as Barn Owl Bothy. Not VAT Registered or a Limited Company.

Effective date: November 24, 2018
Barn Owl Bothy ("us", "we", or "our") operates the http://barnowlbothy.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in
this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://barnowlbothy.com
Definitions Service
Service is the http://barnowlbothy.com website operated by Barn Owl Bothy
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you
("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Barn Owl Bothy uses the collected data for various purposes:
To provide and maintain our Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service To detect, prevent and address technical issues To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Barn Owl Bothy legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Barn Owl Bothy may process your Personal Data because:
We need to perform a contract with you You have given us permission to do so
The processing is in our legitimate interests and it is not overridden by your rights For payment processing purposes To comply with the law
Retention of Data
Barn Owl Bothy will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Barn Owl Bothy will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our
Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Barn Owl Bothy will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data Legal Requirements
Barn Owl Bothy may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation To protect and defend the rights or property of Barn Owl Bothy To prevent or investigate possible wrongdoing in connection with the Service To protect the personal safety of users of the Service or the public To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Barn Owl Bothy aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if
you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Barn Owl Bothy relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service- related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set
by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
PayPal / Braintree
Their Privacy Policy can be viewed at
https://www.paypal.com/webapps/mpp full
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with
Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: enquiries@barnowlbothy.com By visiting this page on our website: https://barnowlbothy.com/contact- form/

Last updated: November 24, 2018
Barn Owl Bothy ("us", "we", or "our") uses cookies on the http://www.barnowlbothy.com website (the "Service"). By using the Service, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
How Barn Owl Bothy uses cookies
When you use and access the Service, we may place a number of cookies files
in your web browser.
We use cookies for the following purposes:
To enable certain functions of the Service
To store your preferences
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user's language preference on the Service.
Accounts-related cookies. We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the "remember me" functionality.
What are your choices regarding cookies
If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able
to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/a
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/27883
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en- US/kb/delete-cookies-remove-info- websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/ns5mwacookies-and-website-data- sfri11471/mac
For any other web browser, please visit your web browser's official web pages.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
AllAboutCookies:
http://www.allaboutcookies.org/
Network Advertising Initiative:
http://www.networkadvertising.org/

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days. Or 28 days for online gift cards.
See here for more information on your rights under Consumer Contracts Regulations 2013

Barn Owl Bothy provide a cancellation period of 14 days starting from the day after delivery of the goods and this is the amount of time you, as the consumer has to inform us of your cancellation.
To cancel a Contract, you must inform us in writing via email is preferred to enquirires@barnowlbothy.com ( other forms of contract can be found on our contact page) please fill in our model cancellation form , which can be found on our ‘legal stuff page’ and email enquiries@ barnowlbothy.com. Where a consumer exercises their right of withdrawal or cancellation we will refund any money paid in relation to the contract. This means the full purchase price of the goods including the cost of original delivery . However, if a consumer has expressly requested a more expensive delivery option, for example, next day delivery that is more expensive than our stated basic cost, we are only obliged to refund your basic delivery cost.
We endeavour to reimburse the consumer without undue delay and within 14 days from the day after the consumer informs you of their cancellation. Or if the consumer is sending goods back to us, we need to reimburse within 14 days of the day you get the goods back . Once you have contracted us regarding your cancellation , we will email you a return postage label to print out , at cost to Barn Owl Bothy so that you can return the goods to us.
The consumer does have a duty to take reasonable care of the goods while in their possession and we have a right to deduct an amount from the refund if you have diminished the value of the goods.

Once a consumer decides to buy we will provide you with specific information. This includes amongst other things, details of the goods or services, delivery arrangements and payment, with our full business contact details and the consumer's cancellation rights ( available from our website , under legal stuff). This will be sent in email if requested. Details of our complaints handling policy can be found on our website ( under legal stuff) and this will be sent to you once you’ve have contacted us with your compliant.
We endeavour to provide a timely delivery time , without undue delay and in any case no later than 30 days from the day after the contract was made.

Products that cannot be returned for hygiene reasons are:

• Pierced earrings
  
• Face coverings and snoods
  
• Beauty products, soaps, beeswax products
  

Delivery is through First or Second Class Royal Mail ( under £20 order value) or signed 1st or 2nd Class Royal Mail ( order valued over £20 ). Normally orders take 1-3 working days (UK Mainland) once the item has been dispatched. Once dispatched an email confirmation is sent to you. Delays may be possible during busy times and covid - this is outwith our control. If you are in a rush to get something, faster shipping arrangements may be possible if you contact the business before ordering with any special requests.

Shipping within United Kingdom

Large letter 2.5cm x25 cm x 35 cm / 750g max from £1.99
Small Parcel 16cm x 35 cm x 45 cm / 2kg max from £2.90
Medium Parcel 46 cm x 46 cm x 61 cm / 20kg max from £4.30

Total shipping costs are calculated at the shopping cart , when you go to cart, at which point you can cancel your order.

Shipping to the rest of the EU and Internationally - if you are considering purchases an item , contact us in the first instance for a fixed quote for international shipping , email Enquiries@barnowlbothy.com

Here at Barn Owl Bothy providing the best quality products and service is extremely important to us. If you are not completely satisfied, please return the goods to us, our returns period is 14 days for a full refund or 28 days if a gift card, from the day of receipt. If you are not completely satisfied, please contact us in the first instance , in writing , email to Enquiries@barnowlbothy.com preferred ( see contact page for other contact details) . Please return the goods to us, unused and in the original packaging and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn.

Full purchase price of the goods including the cost of original delivery will be refunded . However, if a consumer has expressly requested a more expensive delivery option, for example, next day delivery that is more expensive than our basic delivery charge cost, we are only obliged to refund your basic delivery cost.

In cases where a refund is agreed, please be aware that this can take between 10-14 days to be refunded back to you via some banking transactions ( this is out with our control ) .A refund will always be processed back to the original payment method that was made during purchase.

We will send you a returns postage label via email .
We ask that you as the consumer acts with due diligence, you have a duty to take reasonable care of the goods while in your possession and we have a right to deduct an amount from the refund if they have diminished the value of the goods.

Please ensure that the goods are returned using the return label which we will email to you , to cover postage in the original packaging.

A refund will always be processed back to the original payment method that was made during purchase.
For returns address, please contact us in the first instance on email or phone
enquiries@barnowlbothy.com or janice Bannister 07484 337724

We endeavour to provide a timely delivery time , without undue delay and in any case no later than 30 days from the day after the contract was made.

Products that cannot be returned for hygiene reasons are:

• Pierced earrings
  
• Face coverings and snoods
  
• Beauty products, soaps, beeswax products
  

Complaint handling and dispute resolution process

We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch so that we can try to put matters right.
Problems or queries with your purchase or service?

www.barnowlbothy.com
Call on Janice Bannister 07484337724
8am – 9pm, 7 days a week
Email  Enquiries@barnowlbothy.com

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days. Or 28 days for online gift cards.
See here for more information on your rights under Consumer Contracts Regulations 2013

Barn Owl Bothy provide a cancellation period of 14 days starting from the day after delivery of the goods and this is the amount of time you, as the consumer has to inform us of your cancellation.
To cancel a Contract, you must inform us in writing via email is preferred to enquirires@barnowlbothy.com ( other forms of contract can be found on our contact page) . A model cancellation form can be found on our ‘legal stuff page’ please use or at in the least include the information laid out in the form so that we can contact you with ease. Where a consumer exercises their right of withdrawal or cancellation we will refund any money paid in relation to the contract. This means the full purchase price of the goods including the cost of original delivery . However, if a consumer has expressly requested a more expensive delivery option, for example, next day delivery that is more expensive than our stated basic cost, we are only obliged to refund your basic delivery cost.
We endeavour to reimburse the consumer without undue delay and within 14 days from the day after the consumer informs you of their cancellation. Or if the consumer is sending goods back to us, we need to reimburse within 14 days of the day you get the goods back or, if earlier, 14 days from the day you receive proof from the consumer that the goods have been sent back. Once you have contracted us regarding your cancellation , we will email you a return postage label to print out , at cost to Barn Owl Bothy to return the goods to us.
The consumer does have a duty to take reasonable care of the goods while in their possession and we have a right to deduct an amount from the refund if you have diminished the value of the goods.

Once a consumer decides to buy we will provide you with specific information. This includes amongst other things, details of the goods or services, delivery arrangements and payment, with our full business contact details and the consumer's cancellation rights ( available from our website , under legal stuff). This will be sent in email if requested. Details of our complaints handling policy can be found on our website ( under legal stuff) and this will be sent to you once you’ve have contacted us with your compliant.
We endeavour to provide a timely delivery time , without undue delay and in any case no later than 30 days from the day after the contract was made.

Products that cannot be returned for hygiene reasons are:

• Pierced earrings
  
• Face coverings and snoods
  
• Beauty products, soaps, beeswax products

Model Cancellation Form for consumers wishing to cancel their order.

To Barn Owl Bothy, FAO Janice Bannister, High Street, Dornoch ,IV253SH
Tel : 07474337724 or 018641235, Email: Enquiries@barnowlbothy.com

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate